So we are making changes tonight and upgrading your CRM. What we are doing is not easy and the next few days might be a little tough. Chill out a little when you use the tool and expect the following:
At times notes in customer records might appear broken, especially when they were broadcast emails originally.
You will not be able to print letters, send broadcast email or do magic mail. Sorry.
Reporting like the daily activity report will be broken and other reports that reference broadcast emails, letters or magic mail will not work.
Over the course of the next few days all of these issues will go away, don't call support as they will simply ask for your patience. We know the issues and will be working hard to get them fixed. In the end you will be trained on the changes and we believe be very happy with the pain.
Best,
Keith