For the past few years we have built software at lightning speed. Over this period, while advanced dealers lauded our progress, some users lamented the changes without notice, the bugs that resulted and the loss of productivity they had when they had to call our support lines. To be honest we knew that this would affect some users but have always maintained that the advances were worth the pain.
Not Anymore.
Today we introduce iMagicLab InstaFIX with the goal of eliminating software bugs once and for all. Essentially when you call our new 24/7 support center in any of 9 different languages we will literally work with you to change our code and remove the issues while we wait on line. No more tickets, no more failures to update you on the status and most importantly no more of the ridiculous control we’ve tried to exert of the software in the past. We know you know what you need and how to get it so we are finally letting you drive the car. InstaFIX, It’s About Time.
Best,
Keith
F.A.Q.
Will I be able to call the same staff I have known for years to handle my issues?
No. iMagicLab has outsourced support to an International call center just outside of Ho Chi Min City Vietnam. With more English graduates that all of the United States each year, Vietnam is known as the emerging dragon of Asia. We are confident that our dealers will get the same kind of exceptional help they are accustomed to without ever having a wait time or worrying about a call back.
Will my rates change under InstaFIX?
No! If anything your monthly service fees will go down as we reduce our staff of highly paid software technologists and product planners. The beauty of InstaFIX is you now control the product and this saves iMagic money which we will pass on to you.
What if I don’t like the changes made by another dealer?
Simple! Just call us and report a “bug” with the changes that the other dealer made. We will immediately change it back the way it was or use your ideas to make it even better. This is InstaFIX!
What about notifications? Will you finally tell us what’s changed?
Absolutely! Because our new call center is staffed full time we have plenty of time to write detailed postings of every change we make as we make them. We’ve adjusted the DealerCRM software to pop-up a message each time a change is made and wait up to 90 seconds for you to read it. Then to insure you received the notice our international staff will call you and each member of dealership staff, in any of 9 languages, to make sure you understood how the changes will affect you. In the unlikely event we cannot reach someone we will then text that person on their personal cell phone to insure the message gets delivered.
Will training be provided for this feature? My people need help using InstaFIX
Of Course! InstaFIX beginning classes in software development begin today and over the course of the next few weeks we’ll add advanced product management and lifecycle planning to the mix. It is highly encouraged that each dealership enroll as many users as possible due to turnover concerns and adaptation ability.